Privacy Policy king99 —
Your Personal Data Protection

King99 collects your personal information through various means as you interact with our platform. The type of information collected depends on how you use our services and is divided into two main categories:

Information You Provide Directly:

• Full name as per valid identification document (MyKad or passport)
• Date of birth and gender
• Email address and mobile number
• Current residential address
• Bank account or digital wallet details for payment purposes
• Copies of identification documents for the KYC verification process
• Communications with our customer support team

Information Collected Automatically:

• IP address and geolocation information
• Device type, operating system, and web browser version used
• Platform activity log data including login and logout times
• Game history records and financial transaction records
• Cookie and session data to enhance user experience
• Technical information related to app performance

Personal information you provide to king99 is used solely for lawful, stated purposes. We will not use your data for any other purpose without first obtaining your consent. The following are the primary purposes for which your personal data is used:

King99 also uses aggregated, non-identifiable data for internal analytics purposes to improve service quality, develop new platform features, and understand general usage patterns.

King99 does not sell, rent, or disclose your personal data to third parties except in the following limited and controlled circumstances:

• Payment service providers: Information required to process financial transactions is shared with trusted and approved payment processors, who are bound by strict confidentiality agreements.
• Game providers: Minimum technical data required to run games is shared with game software providers such as Pragmatic Play, Evolution Gaming, and others.
• Legal authorities: king99 will disclose required information to government authorities or law enforcement agencies when mandated by court order or applicable law.
• Fraud prevention: In cases where fraudulent activity or money laundering is detected, relevant information may be shared with the appropriate regulatory bodies.

The king99 platform uses cookies and similar tracking technologies to enhance your experience, ensure account security, and understand how users interact with our platform. There are four types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session verification, and security. These cookies cannot be disabled.
• Performance Cookies: Helps us understand which pages are visited most frequently and identify any technical issues to be resolved.
• Functional Cookies: Saves your preferences such as preferred language and display settings so you do not need to reset them each time you log in.
• Analytics Cookies: Used to analyse aggregate usage patterns for the purposes of continuous improvement of the king99 platform.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the overall functionality of the platform.

King99 continuously invests in the latest security infrastructure to ensure your personal data remains protected at all times. Our security measures include:

• Data Encryption in Transit: All communications between your device and king99's servers are secured by TLS 1.3 protocol with 256-bit SSL encryption.
• Data Encryption at Rest: Sensitive data such as financial information and KYC documents are stored in AES-256 encrypted format.
• Layered Access Control: Only authorised personnel with a clear job requirement may access user personal data.
• 24/7 Security Monitoring: Our automated threat detection system monitors the platform around the clock to identify and respond to any suspicious activity.
• Penetration Testing: Independent security audits and penetration testing are conducted periodically by independent third parties to identify vulnerabilities.
• Two-Factor Authentication (2FA): Users are encouraged to enable 2FA for an added layer of account protection.

King99 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for the period required under applicable Malaysian law.

In general, our data retention principles are as follows:

• Active account data is retained for the duration your account remains active on king99.
• Following account closure, important records such as transaction records and KYC documents are retained for five (5) years to meet legal and regulatory compliance requirements.
• Customer support communication logs are retained for two (2) years after the resolution of the relevant case.
• Data that is no longer required will be securely deleted using methods that ensure the data cannot be recovered.

You may request the deletion of your personal data by contacting the king99 support team. However, certain data may need to be retained for periods required by law even after account closure.

As a king99 user based in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010:

King99 Platform not intended for individuals under the age of 18 under any circumstances. We do not knowingly collect, process, or store personal data of minors under the age of majority.

If we discover that personal data of an individual under the age of 18 has been unintentionally collected, we will take immediate action to delete that data and close the associated account without prior notice.

King99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, applicable laws and regulations, or developments in the services we offer.

When significant changes are made, we will notify you via:

• In-app notifications on the king99 mobile app
• Notices published prominently on our website
• Email to your registered email address (for material changes)

The "Last Updated" date shown at the top of this document indicates when this Privacy Policy was last revised. Your continued use of the king99 platform after any amendments take effect constitutes your acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way king99 handles your personal data, our team is ready to assist.

You can reach us through the following channels:

• Live Chat: Available 24/7 directly within the king99 platform — the fastest way to get an immediate response.
• Privacy Email: [email protected] — for specific enquiries related to privacy and data protection.
• General Support: [email protected] — for general enquiries related to your account and services.

We are committed to responding to all privacy-related enquiries within 3 working days and to resolve formal complaints within 21 working days as required by Malaysia's PDPA.